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AI CRM Manager ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit aicrmmanager.com or use our platform.

Information We Collect

Personal Information: Name, email address, phone number, billing information, and other identifiers you provide directly.

Usage Data: IP address, browser type, pages visited, time on pages, and referring URLs.

Communications Data: Messages or communications you send to or through our platform.

Device Data: Device type, operating system, and unique device identifiers.

How We Use Your Information

• To provide, operate, and improve our platform and services
• To process transactions and send related information
• To send transactional and promotional communications (with consent)
• To respond to inquiries and provide customer support
• To comply with legal obligations
• To detect and prevent fraudulent activity

Sharing of Information

We do not sell your personal information. We may share information with trusted third-party service providers who assist in operating our platform, subject to confidentiality agreements. We may also disclose information when required by law.

Data Retention

We retain personal information as long as necessary to provide our services and comply with legal obligations. You may request deletion at any time by contacting us.

Your Rights

Depending on your location, you may have rights including access, correction, deletion, portability, and the right to opt out of certain data uses. Contact [email protected] to exercise your rights.

Security

We implement industry-standard security measures to protect your information. No transmission method over the internet is 100% secure.

Children's Privacy

Our platform is not directed to individuals under 13. We do not knowingly collect information from children.

Contact

Privacy inquiries: [email protected]

These Terms of Service govern your use of the AI CRM Manager platform and website. By accessing or using our services, you agree to be bound by these Terms.

Eligibility

You must be at least 18 years old and capable of entering a binding agreement. Accounts are granted through authorized partners.

Account Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.

Permitted Use

You agree to use AI CRM Manager only for lawful purposes and in compliance with these Terms, our Acceptable Use Policy, and all applicable laws and regulations.

Intellectual Property

All platform content, features, and functionality are owned by AI CRM Manager and protected by applicable intellectual property laws. You may not copy, modify, or distribute our proprietary materials.

Payment & Billing

Fees are billed as agreed with your authorized partner. All fees are non-refundable except as stated in our Refund Policy. We reserve the right to modify pricing with notice.

Termination

We reserve the right to suspend or terminate your access for violation of these Terms, non-payment, or conduct we determine harmful to our platform or other users.

Disclaimers

Our services are provided "as is" without warranties of any kind. We do not warrant that the platform will be uninterrupted or error-free.

Limitation of Liability

To the maximum extent permitted by law, AI CRM Manager shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

Governing Law

These Terms are governed by the laws of the State of North Carolina, United States.

Contact

Terms inquiries: [email protected]

This Acceptable Use Policy describes prohibited uses of the AI CRM Manager platform. Violations may result in immediate account suspension or termination.

Prohibited Activities

• Send unsolicited commercial messages (spam) or violate anti-spam laws
• Harass, threaten, or harm any individual or group
• Distribute malware, viruses, or other harmful code
• Impersonate any person or entity
• Collect or harvest data without proper consent
• Engage in deceptive marketing or fraudulent activities
• Violate any applicable laws including privacy and consumer protection regulations
• Send messages to individuals who have opted out or requested no contact
• Use the platform for illegal gambling, adult content, or sale of controlled substances
• Attempt unauthorized access to our systems or other user accounts

Messaging Standards

All SMS, email, and other communications must comply with applicable regulations including the TCPA, CAN-SPAM Act, and CTIA guidelines. Proper opt-in consent is required before sending any marketing messages.

Consequences

Violations may result in suspension or termination of service, legal action, and reporting to relevant regulatory authorities.

Contact

Report misuse: [email protected]

AI CRM Manager enables users ("Senders") to send SMS and MMS messages through the platform. This policy governs all text messaging activity and applies to all account holders.

Consent Requirements

All SMS communications must comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Senders must obtain prior express written consent from recipients before sending any marketing text messages.

Required Opt-In Disclosures

• The name of the program or business sending messages
• The types of messages to be sent
• Message frequency (e.g., "Msg frequency varies")
• That message and data rates may apply
• How to opt out (e.g., "Reply STOP to unsubscribe")
• How to get help (e.g., "Reply HELP for help")

Opt-Out Compliance

Senders must honor all opt-out requests immediately. Recipients may opt out by replying STOP, CANCEL, UNSUBSCRIBE, END, or QUIT. No further messages may be sent after an opt-out except a single confirmation.

Prohibited Message Content

SMS messages may not contain SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco), phishing attempts, malware links, deceptive content, or any content violating our Acceptable Use Policy.

10DLC Registration

Senders using 10-digit long code (10DLC) numbers must register their brand and campaigns through The Campaign Registry (TCR) in compliance with carrier requirements. Unregistered traffic may be filtered by carriers.

Data & Privacy

Phone numbers and consent records must be stored securely. Consent data must be available upon request and retained for a minimum of 4 years. Opt-in data shall not be shared with third parties without additional consent.

Contact

SMS compliance inquiries: [email protected]

This Cookie Policy explains how AI CRM Manager uses cookies and similar tracking technologies on our website and platform.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience.

Types of Cookies We Use

Essential Cookies: Required for the platform to function — core features like security, authentication, and session management.

Analytics Cookies: Help us understand how visitors use our site so we can improve the experience. Data is aggregated and anonymized.

Preference Cookies: Remember your settings for future visits.

Marketing Cookies: Track the effectiveness of marketing campaigns and may be set by third-party advertising partners.

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

Third-Party Cookies

Some cookies are placed by third-party services such as analytics providers and payment processors. These are governed by those parties' own privacy policies.

Contact

Cookie inquiries: [email protected]

This Refund Policy outlines the terms under which AI CRM Manager may issue refunds for platform subscriptions and services.

General Policy

All subscription fees are generally non-refundable. We do not offer refunds for partial months of service, unused features, or cancellations made after a billing cycle has begun.

Exceptions

• Duplicate charges caused by a billing error on our part
• Platform outages exceeding 72 consecutive hours during a paid billing period
• Other circumstances at our sole discretion

Cancellation

You may cancel your account at any time by contacting your authorized partner or our support team. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued upon cancellation.

Requesting a Refund

Contact [email protected] with your account information and reason for request. Refund requests are reviewed within 5 business days.

Contact

Billing inquiries: [email protected]

This notice is provided to California residents pursuant to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Your California Privacy Rights

Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.

Delete: Request deletion of your personal information, subject to certain exceptions.

Correct: Request correction of inaccurate personal information.

Opt-Out: Opt out of the sale or sharing of your personal information. We do not sell personal information.

Non-Discrimination: Not be discriminated against for exercising your privacy rights.

Categories of Personal Information Collected

We may collect: identifiers (name, email, phone, IP address), commercial information (transaction history), internet activity (browsing behavior on our site), and professional information.

How to Submit a Request

To exercise your CCPA rights, contact us at [email protected]. We will verify your identity before processing. Requests will be fulfilled within 45 days.

Authorized Agents

You may designate an authorized agent to submit a request on your behalf. We may require written proof of authorization.

If you are located in the EEA, United Kingdom, or Switzerland, this statement describes how AI CRM Manager processes your personal data in accordance with the General Data Protection Regulation (GDPR).

Data Controller

AI CRM Manager acts as a data controller for personal data collected through our website and as a data processor for personal data processed on behalf of our clients through the platform.

Legal Basis for Processing

Contract Performance: Processing necessary to provide our services.

Legitimate Interests: Analytics, fraud prevention, and security.

Consent: Marketing communications, where required.

Legal Obligation: Compliance with applicable laws.

Your GDPR Rights

You have the right to access, rectification, erasure, restriction of processing, data portability, and to object to processing. You also have the right to withdraw consent and to lodge a complaint with a supervisory authority.

International Data Transfers

Your data may be processed in the United States. We rely on Standard Contractual Clauses or other approved transfer mechanisms for international transfers.

Contact

GDPR inquiries: [email protected]

AI CRM Manager and all platform users are required to comply with the CAN-SPAM Act for all commercial email communications.

Our Commitments

• We do not use false or misleading header information in our emails
• We do not use deceptive subject lines
• We identify all commercial email as an advertisement where applicable
• We include our valid physical mailing address in commercial emails
• We provide a clear and conspicuous opt-out mechanism in every commercial email
• We honor opt-out requests within 10 business days
• We do not transfer opt-out email addresses for any other purpose

Platform User Requirements

All users sending email through AI CRM Manager must comply with CAN-SPAM requirements. Violations may result in account suspension. Users are solely responsible for ensuring their campaigns comply with applicable law.

Opting Out

To opt out of marketing emails from AI CRM Manager, use the unsubscribe link in any of our emails or contact [email protected].

AI CRM Manager is committed to compliance with the Telephone Consumer Protection Act (TCPA). This policy applies to all automated calls, SMS messages, and fax communications sent through our platform.

Consent Requirements

Prior express written consent is required before sending marketing text messages or making marketing calls using an automatic telephone dialing system (ATDS) to mobile phones. Platform users are responsible for obtaining and documenting valid consent.

Consent Documentation

Users must maintain consent records including: time and date consent was obtained, phone number consented, exact opt-in disclosure language, and collection method. Records must be retained for a minimum of 4 years.

Do Not Call Registry

Users conducting outbound telemarketing calls must scrub contact lists against the National Do Not Call Registry and maintain an internal do-not-call list.

Opt-Out Handling

All opt-out requests (STOP, CANCEL, etc.) must be honored immediately and permanently. Users must not attempt to circumvent the platform's opt-out mechanisms.

Liability

Platform users who violate TCPA requirements are solely responsible for resulting fines, penalties, or litigation. AI CRM Manager reserves the right to suspend accounts found in violation.

Contact

TCPA compliance inquiries: [email protected]